Our FAQ pulls together the questions we hear most from you — covering account setup, wallet deposits via DANA, OVO, GoPay and QRIS, lobby navigation, and how to…
Every section below maps to a real question we receive — nothing generic, nothing recycled. Start with account and verification if you are new, then move to payments if your DANA or QRIS deposit did not reflect. The lobby section covers Dragon Tiger, Tree of Fortune and Crash Games access on mobile. Support paths at the bottom tell you exactly which channel
to use and when. Access to any feature depends on local law.
These three areas cover the bulk of what you will ask us. Check each card before raising a support request — most common issues are resolved here without…
Your account requires phone number verification before you can access the lobby or wallet. Enter your number, receive the SMS code, and confirm — that unlocks your full account path including DANA and OVO linking.
DANA, OVO, GoPay and QRIS deposits typically reflect in under a minute. If a deposit shows pending beyond two minutes, check your wallet app for a pending authorisation screen before contacting support.
Whether you can open an account and access specific lobby sections depends on local law. We display region notices at login so you know your status before entering the cashier or any game room.
Three paths get you to resolution — pick the one that matches your situation. Live chat handles the fastest turnaround for wallet and login issues; email works for document submissions and account reviews. If you are in Yogyakarta or elsewhere in Indonesia, all channels are open around the clock.
Open the chat widget from any page — available around the clock. Use this for DANA, OVO or QRIS deposit queries, login problems and lobby access issues that need an immediate response.
Send account documents, withdrawal verification files or longer queries to our support email. Response time is typically within a few hours; check your spam folder for the reply confirmation.
The Help Centre contains step-by-step account and payment walkthroughs. Search by topic — deposit, withdrawal, verification — before raising a ticket to save time on routine questions.
Trust is operational, not cosmetic. Each item below describes a real practice we follow — from how your phone verification is handled to how withdrawal requests are checked before funds move to…
Every account requires SMS-based phone verification before lobby or cashier access is granted. This step prevents duplicate accounts and protects your wallet from unauthorised linking.
The name on your DANA, OVO or GoPay wallet must match your registered account name. Mismatches are flagged before a withdrawal is processed, not after — reducing delays on your end.
Withdrawals to BCA, BRI, Mandiri or BNI are verified against your account profile before dispatch. You receive a status update in the cashier once the check clears.
Each login session is tied to your verified device. If you log in from a new device, a re-verification step runs automatically to confirm account ownership before lobby access resumes.
Where access to specific lobby sections or payment methods depends on local law, we display a clear notice at that point in the journey — so you are never surprised mid-session.
Every support ticket — whether via live chat or email — generates a reference number. You can quote it in follow-up messages so our team picks up exactly where the last conversation ended.
Consistency matters more than novelty for daily use. These seven points describe what we keep stable — from wallet behaviour to lobby layout — so your second session…
These six elements are what you actually encounter day to day — not brand slogans but real operational facts about how the lobby, wallet and account are built…
These six questions cover the scenarios we handle most through live chat and email. Each answer is specific to how arista88 operates — not a generic response that could apply anywhere.